Terms and Conditions

Effective Date: 01/01/2025 — Last Updated: 04/13/2026

These Terms of Service ("Terms") govern your use of Requify's software-as-a-service platform and related services ("Service"). By accessing or using our Service, you agree to be bound by these Terms.

  1. Service Description

    Requify provides a cloud-based requirements management platform designed to help business and engineering teams capture, organize, trace, and manage software and product requirements throughout the development lifecycle. Our Service includes web applications, APIs, integrations, AI-assisted features, and related documentation. Features and functionality may be updated or modified at our discretion with appropriate notice.

  2. Account Registration and Security

    You must create an account to use our Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate, current information and promptly update any changes. You agree to notify us immediately of any unauthorized use of your account.

  3. Acceptable Use Policy

    You may use our Service only for lawful business purposes. You agree not to:

    • Violate any laws, regulations, or third-party rights
    • Upload malicious code, viruses, or engage in harmful activities
    • Attempt to gain unauthorized access to our systems or other users' accounts
    • Use the Service to spam, harass, or send unsolicited communications
    • Reverse engineer, decompile, or attempt to extract source code
  4. Subscription and Payment Terms

    Our Service is provided on a subscription basis. Fees are charged in advance. Refunds are governed by our Refund Policy , which is incorporated into these Terms by reference. We may change pricing with 30 days' notice. Failure to pay may result in service suspension or termination. Auto-renewal applies unless you cancel before the renewal date.

  5. Data Ownership and Usage Rights

    You retain ownership of all data, content, and materials you upload to our Service ("Customer Data"). You grant us a limited license to use Customer Data solely to provide the Service. We may use aggregated, anonymized data for analytics and service improvement. You are responsible for the accuracy and legality of your Customer Data.

  6. AI Features and Third-Party Services

    Our Service includes optional AI-powered features that are disabled by default and require explicit opt-in by your organization administrator. When you enable AI features:

    • You must provide and manage your own API keys for supported third-party AI providers (Anthropic, OpenAI, Mistral, Google, Together.ai)
    • Your data will be transmitted to and processed by your chosen AI provider
    • You are responsible for compliance with the terms of service and privacy policies of your chosen AI provider
    • Requify does not host, store, or control any AI models or processing - we act solely as a conduit to your selected provider
    • You can disable AI features at any time through your account settings

    You acknowledge that AI-generated content may contain errors and should be reviewed before use. Requify is not responsible for the accuracy, completeness, or reliability of AI-generated outputs or any decisions made based on such content.

  7. Service Availability and Support

    We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Remedies for extended outages are described in our Refund Policy . We provide support through our designated channels on a best-effort basis. Premium support options may be available with certain subscription plans. Planned maintenance will be communicated in advance when possible.

  8. Intellectual Property Rights

    Requify retains all rights, title, and interest in the Service, including our software, trademarks, and proprietary technology. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, modify, or distribute our intellectual property.

  9. Privacy and Data Protection

    We collect and process your information in accordance with our Privacy Policy . We implement appropriate security measures and comply with applicable data protection laws, including GDPR and CCPA. You are responsible for obtaining necessary consents for any personal data you process through our Service.

  10. Termination and Data Export

    Either party may terminate these Terms for convenience by providing 30 days' written notice to the other party. We may suspend or terminate your account immediately and without notice for material violations of these Terms, including non-payment, breach of the Acceptable Use Policy, or conduct that poses a security or legal risk to the Service or other users. Upon termination, you may export your Customer Data for 30 days, after which it may be deleted. Provisions that by their nature should survive termination — including payment obligations, intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution — shall survive.

  11. Disclaimers and Warranties

    THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

  12. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS.

  13. Indemnification

    You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights. We will provide reasonable notice and cooperation in defending such claims.

  14. Governing Law and Dispute Resolution

    These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.

    Informal Resolution

    Before filing any formal dispute, both parties agree to first attempt to resolve the dispute informally. The party raising the dispute must provide written notice to the other describing the nature of the claim and the relief sought. Both parties will then make a good-faith effort to resolve the dispute within 30 days of receiving that notice.

    Binding Arbitration

    If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service — including questions of arbitrability — shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in English, and the seat of arbitration shall be Delaware. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

    Class Action and Jury Trial Waiver

    YOU AND REQUIFY EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Each party may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

    Exceptions

    Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property rights or confidential information pending arbitration. Either party may also bring an individual claim in small claims court if the claim qualifies.

    Severability

    If any part of this arbitration clause is found unenforceable, the remainder shall continue in full force, except that if the class action waiver is found unenforceable, this entire arbitration clause shall be void and any class action must proceed in court.

  15. Force Majeure

    Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, internet or telecommunications outages, or failures of third-party service providers. The affected party must promptly notify the other and use reasonable efforts to resume performance. If a force majeure event continues for more than 30 days, either party may terminate these Terms without penalty.

  16. Assignment

    You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. Any attempted assignment without such consent is void. Requify may assign these Terms in whole or in part in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided the acquiring entity agrees to be bound by these Terms. These Terms are binding on and inure to the benefit of each party's permitted successors and assigns.

  17. Entire Agreement

    These Terms, together with our Privacy Policy and Refund Policy , constitute the entire agreement between you and Requify with respect to the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings — whether written or oral — relating to the subject matter herein. No waiver of any term shall be deemed a further or continuing waiver of that term, and Requify's failure to assert any right under these Terms shall not constitute a waiver of that right.

  18. Changes to Terms

    We may update these Terms from time to time. Material changes will be communicated via email or through our Service at least 30 days before taking effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. You may terminate your account if you disagree with the changes.

  19. Contact Information

    For questions about these Terms, please contact us at: legal@requify.app or through our support channels within the Service.